Personal Data Collected
We collect the following personal information from you when you manually or electronically submit to us your inquiries or requests:
Contact information, preferably email
- Your IP address
- The pages and internal links accessed on our site
- The date and time you visited the site
- The referring site or platform (if any) through which you clicked through to this site
- Your operating system
- Web browser type
The collected personal information is utilized solely for documentation and processing purposes within HERO and is not shared with any outside parties. They enable HERO to properly address the inquiries and requests, forward them to appropriate internal units for action and response, and provide clients with appropriate updates and advisories in a legitimate format and in an orderly and timely manner.
Only authorized HERO personnel has access to these personal information, the exchange of which will be facilitated through email and hard copy. They will be stored in a database for two years (after inquiries, requests are acted upon) after which physical records shall be disposed of through shredding, while digital files shall be anonymized.
Access and Correction
You have the right to ask for a copy of any personal information we hold about you, as well as to ask for it to be corrected if you think it is wrong. To do so, please contact our Data Protection Officer, Herbert Diapolet, through the following email address: [email protected].
Feedback on our Privacy Notice
If you have suggestions with regards to our privacy notice, you may reach us through our Contact us page.